Insight Paper

Understanding and Transforming DEI Efforts to Reach Frontline Workers

February 2025

Using data from Seramount’s 2024 national survey of more than 3,000 US workers, this report uncovers significant differences between the workplace experiences of frontline workers and those of white-collar workers. Across a wide range of questions, frontline workers report feeling less included at work. The report also provides recommendations on what DEI leaders, stakeholders, and people leaders can do to improve the experiences of frontline workers.


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