Evaluating Employee Assistance Program (EAP) Vendors

Employee Assistance Programs (EAPs) are organizational resources designed to provide employees with support services such as counseling, referral assistance, and work-life solutions. As organizations assess whether and how to incorporate an EAP into their broader employee well-being strategy, it is important to understand the factors that influence program selection and implementation. This report outlines key considerations when evaluating EAP options, including scope of services, access methods, confidentiality practices, and alignment with organizational needs. It also summarizes commonly observed practices within the EAP field and provides several examples of EAP programs to illustrate the diversity of available models.