Beyond Engagement: How HR Leaders are Building Employee-Centric Cultures That Last

Zoe Burrow is Director of Partner Development at Seramount. In her role, she partners with organizations to develop and implement creative solutions that enhance employee experience, engagement, and Diversity, Equity, and Inclusion (DEI) initiatives.

Before joining Seramount, Zoe spent most of her career in the healthcare industry, including 4.5 years at the Advisory Board, where she specialized in delivering strategy, operations, and HR research solutions to large hospitals and health systems.

Zoe holds a degree in Business Administration from the University of Richmond. She lives in Richmond, VA, with her husband and enjoys reading, running, and discovering new restaurants.

Diana Forster is a Director of Qualitative Research at Seramount. She is a survey researcher, statistician, and writer with experience delivering actionable research to government, corporate, and academic clients.

In this role, she has helped lead several of Seramount’s recent projects: “Keeping DEI Strong in Volatile Times,” “Gen Z Decoded: New Data on How Your Youngest Employees Want to Experience Work,” “Understanding Global DEI Success: Corporate and Local Implications,” and “DEI Backlash: What Employees Really Think.” She joined Seramount in 2022 as an Associate Director on the Consulting team.

Previously, Diana was a researcher with the American Institutes for Research (AIR). There, she worked with the Department of Education on projects related to K-12 education. Diana was also a founder and vice-chair of Women in Support of Equity (WISE), AIR’s first employee resource group for women.

 Prior to her time at AIR, Diana worked for eight years with the Center for Talent Innovation (now Coqual). 

Diana holds a BA in political science and history from the College of Charleston, an MA in political science from the University of Arizona, and a PhD in political science from the University of Florida, where she used cutting-edge survey research techniques to study the intersections of religion and political behavior in the United States. A lifelong learner, she is currently pursuing her MBA at Indiana University’s Kelley School of Business as a Forté fellow. Diana lives in Bethesda, Maryland, and in her spare time, she enjoys reading and writing fiction, riding her Peloton, and going to the movies. She also volunteers as a dramaturg with local theatres.