This report outlines how retail organizations can create more inclusive and accessible environments for LGBTQ+ customers and employees, as well as those with sensory or neurodiverse needs. It highlights best practices for gender-neutral bathrooms, pronoun use, and training employees to respectfully engage nonbinary customers. The guide also explores how policies like “no bags” rules may unintentionally discriminate against marginalized groups and offers inclusive alternatives. For online storefronts, it emphasizes the use of gender-neutral language, diverse imagery, and privacy-conscious data collection. Finally, it introduces sensory-friendly shopping hours—an emerging best practice that helps neurodivergent customers enjoy a calmer, more welcoming retail experience. Use this resource to make inclusion a core part of your customer experience strategy.
