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Nicole Boyd

Director, Inclusion, Diversity & Equity

American Water

Nicole is an experienced Inclusion, Diversity, and Equity (ID&E) professional with more than 20+ years of experience in managerial roles, strategic planning, change management, mergers and acquisitions (M&A), and risk management. She has a proven track record of driving organizational transformation and has designed and implemented multiple ID&E training series. Additionally, she established the organization’s first Employee Business Resource Groups and initiated a flexible holiday program to promote inclusivity.

Passionate about integrating ID&E principles into business strategy, Nicole excels at influencing leadership, driving cultural change, and fostering equitable workplaces. She holds a bachelor’s degree in business administration, minor in finance and is currently pursuing an MBA. Nicole employs a data-driven, people-centric approach to shape policies and programs with a lasting impact. Skilled in stakeholder engagement, program development, and change leadership, she thrives in complex environments and champions inclusive excellence, ensuring that diversity and equity remain central to business success and employee engagement.

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