Inclusion in the Hospitality Industry: Progress, Pressures, and Priorities

Hospitality organizations continue to prioritize inclusion even as shifting legal and political pressures reshape how they describe and structure their efforts.
This research explores trends including the growing role of employee resource groups, increased attention to frontline and guest experiences, and persistent representation gaps in leadership. It also outlines practical ways hospitality leaders can connect inclusion to business outcomes, strengthen advancement pathways, and sustain meaningful progress.