Vice President, Client Relationship Management- National Accounts
Courtney has been in the group benefits industry since 2001. Courtney is currently the Vice President, Client Relationship Management (CRM) for National Accounts. She leads the Group Insurance National Accounts Customer Relationship Management teams comprised of Directors, Account Managers, and Sales Assistants supporting revenue, sales, persistency targets in the 5,000 lives and national group insurance market segment. She ensures the teams deliver superior customer satisfaction and account management results to the largest and most complex group insurance customers in the U.S. A market segment consisting of over 300 customers and book of business of $3.2B.
She previously worked for other insurance carriers such as MetLife and Mutual of Omaha. Within the group insurance realm she has held other leadership positions such as Assistant Vice President, of National Accounts Services, in the South Customer Unit at MetLife. During her 6 years at MetLife, she also held other management positions within National Accounts, including as a Client Services Manager and Client Services Director. Prior to joining MetLife, Courtney worked for Mutual of Omaha Insurance and held various positions in the Claims and Contracts departments, including a Client Representative, Premium Auditor and Supervisor in Group Premium Services. She has a B.A. in psychology from the University of Nebraska at Omaha.